Careers
Are you looking for a fun place to work with lots of opportunities and challenges? If your answer is yes keep reading.
At OMISTA, advancement and growth are words that are spoken almost every day. As we continue to grow, so do the opportunities.
Current Opportunities:
OMISTA is looking for a Financial Service Representative (Level 1) to join our Team!
As a Certified B Corp® OMISTA Credit Union exists to provide a better way to bank. OMISTA provides complete banking products and services delivered with honesty, fairness, and trust. We are committed to providing solutions to enhance the financial wellbeing of our personal banking and small-to-medium-size business banking customers. When you “Bank Local” with OMISTA, all money and profits stay in NB creating greater prosperity for our shared economy and communities.
THE POSITION
We are seeking a dynamic and customer-oriented individual to join our team as a Financial Service Representative, Level 1. In this role, you will be the primary contact for new and potential members (customers) of OMISTA Credit Union and will be responsible for assisting members in opening various types of accounts, providing information on financial products and services, and ensuring a smooth onboarding experience. As a member of the Financial Services Team of our Branch Network, you will work with professional and skilled individuals who work together to make a meaningful impact on the lives of our members.
Responsibilities
Delivery of Lending / Deposit Services:- Guide new members through the account opening process, ensuring accuracy and completeness of required documentation.
- Conduct new account interviews for both personal and commercial banking customers with the intent to understand their needs and wants.
- Work with the Commercial Services Team to ensure business clients receive superior customer care.
- Collaborate with other departments to ensure a seamless transition for new members.
- Conduct interviews with customers to identify lending needs. Collect and compile information relating to loan and credit card applications (net worth, assets, debts, credit checks, loan documentation etc.) and make recommendations concerning loan applications based on established lending principles.
- Assist other Financial Service Representatives in the preparation of documents including but not limited to mortgage instructions for solicitors, mortgage amendments and loan extensions.
Customer Service and Sales:
- Perform Deposit Administration with a lens of balancing member needs and supporting the branch’s deposit growth strategy.
- Respond to customer inquiries for lending services with a holistic mindset, looking beyond the question, and digging into the best solutions for the member.
THE IDEAL CANDIDATE
Qualifications:
- Exceptional Customer Service skills.
- Strong communication and interpersonal skills.
- Detail-oriented with excellent organizational abilities.
- Desire to be a life-long learner.
- Good understanding of financial terminology and financial principles.
- Positive outlook.
Education and Training
- College diploma or university degree in a business discipline or sufficient experience in lieu of education (min 2 years).
JOB SUMMARY
Required Travel: No
Location: Fredericton
Work Environment: Branch
Pay Type: Salaried, Personal Bonus, Team Bonus
Please Note: The ability to be bonded is a condition of employment with OMISTA. The Bonding Process consists of the completion of a bonding application, criminal record check, and credit check.
Benefits:
- Matched Pension
- Health & Dental Cost Flex (75% ER /25% EE)
- Professional Development Opportunities
- Employee Pricing on Accounts
- Min 3 weeks’ Vacation & Paid Sick Days
- STD, LTD, Life Insurance, Critical Illness
- Wellness Credit and so much more!
Application Deadline: August 2, 2024
Application ID: 2024-FSR1
Email resume and cover letter to: careers@omista.com
Diversity and Inclusion: OMISTA Credit Union is committed to employment equity and diversity in the workplace, and welcome applicants from diverse backgrounds. We appreciate your interest in OMISTA; however only those being short-listed for an interview will be contacted.
Why Would I Want to Work at OMISTA Credit Union?
Flexible Work Arrangements
Flexible Working Arrangements – Having a life-work balance is important! OMISTA is thrilled to provide a Flexible Work Arrangement (FWA) Program for a number of our positions. Hybrid arrangements are available after a successful probation period and where training has been successfully completed. While FWA is not possible for all our positions, we are happy to accommodate as many opportunities that we can! Just another way we put People First.
Learning
We are committed to each employee's personal and professional development. We offer performance planning, tuition/course reimbursement, CU SOURCE on-line knowledge exchange, and in-house training.
Communication
All employees have access to their own company e-mail and an Intranet where we post up-to-date company news, information on products and services, trends in the market place and career development opportunities.
Wellness
We provide a healthy work environment by providing services, programs, tools and policies that contribute to an excellent quality of work life experience. This includes flu clinics, health and lifestyle information, and wellness dollars gym memberships, home exercise equipment or fitness classes. We have also partnered with Shepell-fgi to offer our employees free, confidential support - from counseling regarding personal or work-related problems to providing assistance in locating child or elder care services.
Benefits
All employees have access to a full range of health benefits including Drug, Dental, Vision, Short-term and Long-term Disability.
Community
We believe our relationship with our owners goes beyond our full range of financial services & expert advice. We aspire to improve the quality of life in the community that we operate and in which our customers live and work, specifically Metro Moncton, Fredericton and Oromocto. For more information please visit the In Our Community section of our website.
Comprehensive Communication Strategy
We have an inclusive communication strategy to ensure that all employees feel they are involved in decisions that affect their day-to-day work. It is important that we involve employees in order to keep them informed and engaged. We strongly believe that transparent communication is a key factor that affects employee satisfaction and success.
Our strategy consists of various communication methods including:
- OMISTA SharePoint – a centralized information repository and internal bulletin board for employees of OMISTA
- CU Zone – a centralized information repository and bulletin board for employees of the Atlantic Credit Union system
- Coffee Pot meetings – regular team meetings for managers share information, provide training and garner employee input
- All Employee Breakfast meets – bi-annual meetings for all employees to gather to hear about the important company news and updates from the CEO, CFO, HR, Marketing, IT and/or Business Development
Submit Your Resume
Send your resume to:
Human Resource Department
OMISTA Credit Union
1192 Mountain Road
Moncton, NB, E1C 2T6
careers@omista.com
We keep a record of your resume in our database for a period of 6 months.
