Ipsos Awards

2022 Ipsos Awards Winners

Credit Unions Awarded Top Honours for Financial Service Excellence

Ipsos has announced Credit Unions as winners in the 2022 Financial Service Excellence Awards. The Ipsos Financial Service Excellence Awards is an annual program that recognizes Canadian financial institutions for excellence in customer experience. These rankings are determined by Canadians based on their perceptions and experiences.

The overall Customer Service Excellence Award for 2022 among all financial institutions, including big banks, goes to Canada's credit unions.

Receiving this award for the 18th consecutive year is a reflection that Canadians value being more than a customer and being treated fairly.

Credit Unions also received awards in four other categories including:

  • Customer Service Excellence (solo win)  
  • Values My Business (solo win)  
  • Financial Planning and Advice (new win)  
  • Branch Service Excellence (solo win)  
  • Online Banking Excellence  
  • Live Agent Telephone Banking Excellence  


Read more about the 2022 awards here.